Fix Black Screen in Genshin Impact
In order for the black screen when starting Genshin Impact to stop bothering you, you need to do the following:
- make sure your PC meets the minimum system requirements;
- turn off the Windows firewall and/or other antivirus (or add game files to the "Exceptions" of your antivirus);
- check for the latest drivers for the video card;
- close all third-party processes while loading the game (for example, VPN).
By fulfilling all these requirements, you should be able to avoid the issue where the black screen on launching Genshin Impact prevents you from entering the game.
If you still have a black screen and the sound does not start in Genshin Impact, then you should contact technical support or try uninstalling and reinstalling the game. Do not worry, this will not affect your game progress.